Importance of excellent service
- Higher visitor numbers and greater customer diversity
- Increased sales/ government revenue
- Increasing public image (word of mouth)
- Survival in terms of competition
- Satisfied customers and greater job satisfaction for staff
- Repeat business and customer loyalty
Islamic Principles
- Follow syariah (Islamic) rule and regulation.
- Away from illegal and closer with legal.
- Does not serve alcohol (e.g. :alcoholic drink)
- The food is halal (for all perceptive)
- Separately floor exclusively for women that only female members of staff are allowed to enter.
- The female staff are dressed in a particularly conservative way.
- Keeping in with Islamic tradition.
- The purpose and intent which is required by religion
- Ability (settle a debt)
- Financial resources are lawful
- Choosing a good friend. For a woman to have a mahram, except for certain cases
- Pray solat istiqarah
- Healthy spiritual, physical and mental health (except for medical)
- Safe travel
- Not recommended on Friday but before the dawn. If after dawn must determine where to do Friday prayers
- Do not leave a specific worship / ultimate responsibility
- Promoted to bring wife and family
- Have a knowledge of science on religious service when traveling
- Understand and maintain the civility of the aspects of language, dress, customs, culture and taboos of a people and place
- Do not travel to a places that endanger of the safety
- Not recommended to a places that was known for bad things
- Maintaining the Islamic morality and Islamic prohibitions
- Maintain five (5) basic of Islamic - religion, life, intellect, offspring (Dignity), property
- Provide a timetable and a pilgrimage
PRACTICE APPROPRIATE ISLAMIC hospitality attitude and values in dealing with colleagues, guest and customer
Principle to treat and fulfill the needs of guest in Islam
Treat
• Give a good service towards guest even though he/she is an enemy
• Guest are treated regardless of race, religion and status
Attire
• Wear proper attire when treating guest
• Always cover the private parts when dealing with guest
• Always be polite
Civilized
• Always give a good smile
• Said “Assalamualaikum” to the guest
• Respect the culture of the guest
Service
• Prepare halal food and beverage
• Prepare an accommodation based on Islam
• Prepare transportation to the guest
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